Our Bureau
Fort George G. Meade, MD
The Defense Information Systems Agency (DISA) of the US has recently created a new role called the Chief Experience Officer (CXO) to enhance customer experience across DISA. Raju Shah, who currently serves as the director of enterprise engineering and innovation at DISA, has been appointed to this position as of June 1.
As the CXO, Shah will focus on improving customer interactions, mission partner experiences, and employee engagement within the agency. His extensive experience and achievements in understanding customer pain points and optimizing operations make him well-suited for this strategic role.
“Empowered to shape strategy and provide guidance on technical and financial decisions impacting customer interactions, the CXO centralizes responsibility for experience management under one leader,” DISA said.
Shah will work in his current role as the engineering lead while serving as the Chief Experience Officer. He will continue to report to DISA’s Chief Information Officer Roger Greenwell.
“The decision to appoint Mr. Shah as CXO delegation was based on his extensive experience and demonstrated achievements, particularly in understanding customer pain points and operational insights,” said DISA.
As per Shah, both of his roles at DISA in leading engineering and customer experience are aligned closely.
